Omnichannel Loyalty Program: The Key To Your Successful Business
- Posted on February 24, 2023 by Robert
- Reading time about 5 minutes
We all know that attracting new customers is more costly than inducing existing customers to return to your stores. With the growing trend of eCommerce, it has nearly become impossible for businesses to convert them back to their brick-and-mortar shop. Many traditional businesses are moving online to enhance the experience of customers.
In this overall scenario, an omnichannel customer loyalty management solution has emerged as an effective tool for businesses and brands to enhance their customer loyalty through any touch points. Loyalty programs are nothing new. More and more store owners are looking for new initiatives to build their loyalty programs and inspire customers to come back. Here, we will discuss what is an omnichannel loyalty program, its benefits, and how you can integrate it into your business plans.
What Is Omnichannel Loyalty Program?
Omnichannel loyalty programs deliver the best shopping experience across all channels – offline, online, and mobile and offer a meaningful engagement through each and every touchpoint. Thus, businesses can easily interact and engage with customers regardless of when and how they shop. Customer loyalty program software for small businesses helps you in targeting real-time campaigns across channels and builds loyalty among customers through online and offline touchpoints.
Integrating an omnichannel Customer Loyalty Management Solution with your business or brands allows your customers to earn and redeem points in-store, online, and through other channels. Thus, your customers experience VIP-level service wherever they choose to shop and prioritize their comfortability during this transition period.
How Omnichannel Loyalty Program Is Different From a Traditional Loyalty Program?
Traditional loyalty programs only allow businesses to reward their customers for various purchases or transactions. It can be only integrated into a single platform and rewards users with a points system. While omnichannel loyalty programs can be integrated with In-store, online store, and mobile stores.
Traditional loyalty programs have a curated reward system that can’t be customized based on the business model. While some customers have to purchase VIP programs to get access to the special rewards. Omnichannel scalable customer loyalty and rewards management software rewards customers with points for each purchase and includes reward tiers that buyers can use to make more purchases.
Businesses with traditional loyalty programs can’t do much more to expand their customer loyalty while omnichannel loyalty programs are more convenient that engage your customer to multiple platforms while delivering the same experience.
Why Choose Omnichannel Loyalty Program For Your Business?
Technologies have incorporated business to the next level. Today many brands offer loyalty cards to their customers so that they can easily make transactions while saving maximum with the memberships. Chip-based smartcards, RFID, real-time point of sale, personal shopping assistants, etc. have evolved and supported such strategies.
Omnichannel Customer Loyalty Management Solution for business means that it works for your eCommerce website, In-store, and mobile (apps). It is a platform that provides a similar experience to your customers whether they shop with your business or brands. It offers various ways to engage customers, allowing them to swipe and scan their apps for rewards. Let’s see the various advantages that it offers to your business.
Builds Your Brand Value
Loyalty programs add more value to your brand. Aligning the omnichannel structure enhances your core message by connecting your customers’ preferences, passions, and beliefs. Scalable customer loyalty and rewards management software build customers’ loyalty by rewarding customers every time they shop.
Easily Customize Your Rewards
Customers are more likely to shop with brands that can provide relevant offers and recommendations. Scalable customer loyalty and rewards management software allow businesses to customize their rewards and offerings based on their business plans.
Collect, Track, and Manage Customers Data
Integrating an omnichannel Customer Loyalty Management Solution offers a frictionless experience for your business operations. It helps you in collecting customers’ data and tracks their shopping behavior and searches. You can use all these statistics to enhance the experience of the customers and make them more loyal to your brand.
· Customer interests
· Customer preferences
· Frequency of brand touchpoints
· Customer experience
Deliver Omnichannel Experience
Omnichannel loyalty program makes it easier for brands and businesses to bring their online customers to in-store and upsell at pickup. Thus, your customers can easily shop online or in-store. They can also return and exchange products whether that was purchased online or at other locations.
Integrating Social Media Activity
In this social age, you can’t keep your business away from social media platforms. Customer loyalty program software for small businesses is great for engaging leads, capturing your future customers, and running special sales promotions that boost sales.
How To Integrate Omnichannel Loyalty Into Your Business/Brands?
If your businesses are losing out valuable customers, then it’s time to make them more attracted to your business and offer something more personalized and original to them. Delivering a better shopping experience while rewarding them across platforms can make them feel much more special and privileged. An omnichannel customer loyalty program software for small businesses is the perfect mix to deliver the same experience across all channels – offline, online, and mobile.
Novus Loyalty is an end-to-end loyalty software solution provider that drives engagement, growth, and secure transaction ability of your business. Integrating Novus Loyalty is one way to create a seamless omnichannel loyalty experience. It integrates directly with your existing business systems, enabling retailers to connect with their loyalty programs for a smooth set-up experience.
Let’s Make Your Loyalty Program Better
Today, business is making shifts as we approach a new normal of business and customers’ expectations. Retail sales have increased by up to 8% in 2022 while online shopping may still be the preferred channel for many consumers. Therefore, you need an omnichannel loyalty program that can enhance and attract audiences from various touch points.
Novus’s omnichannel customer loyalty management solution can quickly pay off for businesses that implement them and will reward your loyal customers. Let’s talk with our experts to design a good fit and exclusive loyalty program for your business.