Living in the world of digital sales, eCommerce brands & retailers must prioritize building stronger bonds with their customers to encourage repeat sales. A well-planned eCommerce loyalty program can do wonders in rewarding customers for repeatedly buying from your store. Rewards can be anything - discounts, coupons, cashback, exclusive membership access, NFT assets, etc.
Retaining one-time shoppers, reducing churn rates, shifting consumer preferences, higher Return Rates, High CAC, and Low Average Order Value are some of the top challenges. Apart from that, brands suffer to deliver an omnichannel experience, high competition, demand to revamp selling tactics, shopping cart abandonment, customer loyalty, and more. Novus can help you solve all of them, in one place.
Novus offers seamless integration with leading eCommerce, marketing platforms & agencies as well as third-party systems for enhanced loyalty experiences
Personalization is the key that enables marketers to make use of hyper-segmentation and offer tailored rewards, offers & communications
Your customers are everywhere, which is why we ensure to deliver an omnichannel experience making services/products accessible to one & all
Retain existing customers and focus on acquiring new ones by offering a wide range of rewards based on their preferences
Make use of an ecommerce rewards software that is robust and easy to manage with smart automation features where customers are rewarded whenever the predefined trigger event meets the conditions. This enables businesses to have complete control over how their customers earn points.
With our all-in-one solution, your customers don't need separate accounts for the store and rewards program! Let them redeem reward points right at checkout and save more on their order with our seamless redemption process where they can use a slider or dropdown to redeem the points as per their choice.
Integration of your eCommerce store with a loyalty program can help both your business and your customers-
Retaining one-time shoppers & reducing churn rates are some of the top challenges. Apart from that, brands suffer to deliver an omnichannel experience, high competition, demand to revamp selling tactics, shopping cart abandonment, customer loyalty, and more. Novus can help you solve all of them, in one place.
Use first-party data from loyalty programs to know your customers better and offer experiences that meet their specific needs.Book a Demo
With the right rewards like points & higher level status, customers are more likely to stay loyal & avoid switching to competitors.Book a Demo
Most customers prefer buying from brands that they previously purchased from & reward your lifelong customers for staying loyal.Book a Demo
Retaining old customers is more cost-effective than acquiring new ones, making loyalty program instantly appealing for old customersBook a Demo
A loyalty program can create an enhanced customer experience that keeps shoppers returning to your store, increasing CLV.Book a Demo
Focus on the best customers & offer incentives for referring their family & friends to turn existing customers into brand advocates and gain new ones.Book a Demo
We know your customers love to be rewarded with exclusive and relevant rewards customized to their needs. Novus can help you ensure your return shoppers and brand fanatics are never disappointed with a customer loyalty program that works best for your eCommerce brand.
Build a loyalty program that offers a great experience addressing the needs of your audience. For this, you need thorough research that will help define goals & tailor rewards to engage customers in the right way.
Our experts help you pick the desired format of your program such as point-based, tiered program, subscription, community-based & more. Know your target audience & pick the reward program format, as needed.
To grab the best benefits, take time to know your customers and decide which customer behavior you are planning to reward, choose reward criteria like points to be earned on which activity, and the type of reward perks they will receive.
You need a robust eCommerce customer loyalty platform that can help you streamline processes for your customers. This is where Novus can be a great help to deliver loyalty experiences that work best for your customers with insights.
Even if your program is live and running, make sure that you check progress & see how customers respond to your rewards and incentives. Use data like customer churn rate, NPS, CLV, etc. to see what works and what doesn't.
Build a common rewards program for both the online store and physical store to ensure that your customers earn reward points anywhere regardless of the channels they are using to purchase from your brand.
Whether it's redemption or earning, make sure that your customers earn points on all their purchases in-store irrespective of the retail location they are shopping from, and make them redeem points with ease at checkout using the POS app.Book a Demo
Posted on September 16th, 2022 by Robert
Posted on July 29th, 2022 by Robert
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