The terms and conditions explain the nature and scope of the relationship between Clavax Technologies Private Limited here in referred to as "CTPL” or "Novus Loyalty" (as owner and management for the program) and a member of CTPL’s loyalty program and who is issued Novus Loyalty membership. The terms and conditions cover limitations and exclusions on the liability of CTPL or Novus Loyalty and Novus Loyalty Partners.
If the NOVUS LOYALTY redemption order delivered to the NOVUS LOYALTY member is damaged, or defective, or is different from what was ordered from the Seller(s), product can be returned as per the return policy. To get a defective item replaced, please follow the following steps:
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