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Why Competitor Analysis is an Effective Way to Gain More Loyal Customers

  • Posted on July 28, 2023 by Robert
  • Reading time about 5 minutes
increase repeat business with competitors' analysis

In today’s fiercely competitive business landscape, brands and businesses operate effectively while keeping a close watch over the competitors to gain a competitive advantage in the market. But how do you conduct a competitor analysis effectively? What tools and methods can you use to gather and analyze competitors’ insights and data? In this article, we will explore why brands should leverage competitor analysis and how they can increase repeat business with competitors’ analysis by applying various strategies for the overall growth of the brand.

Why Brands Need Competitor Analysis?

Brands and businesses make competitor analyses to assess and evaluate the strengths and weaknesses of rival businesses and overlook their potential to gain a competitive edge in the market. Understanding your business competitors is essential and acts as a game-changer for brands and businesses. Thus, the ultimate goal of competitor analysis for brands and businesses is to gain competitors’ valuable insights, opportunities, and threats to make informed decisions. This helps brands to increase repeat business with competitors’ analysis and in gaining more loyal customers.

“Competitor Analysis isn’t about copying others; it’s about learning, adapting, and standing out in your unique way!”

Strategic Ways for Better Competitor Analysis

1. Insightful Market Positioning

Define who your competitors are. You can start by listing the direct competitors who offer similar products or services that you are also targeting. You can also consider competitors who can enter the market in the coming years. Gain insightful data by considering your potential competitors for better market positioning.

2. Better Customer Understanding

Analyzing competitors helps you understand their customer base and preferences. This knowledge enables you to tailor your products or services to better meet the needs of your target audience. You can integrate customer loyalty software solutions to gain valuable insights from your customers. It generates results based on your unique selling points, strengths, and areas for improvement to refine your positioning.

3. Spotting Opportunities & Threats

Keep your finger on the pulse of your industry! Competitor analysis reveals potential opportunities to capitalize on and potential threats to ensure that your brand stays ahead of the curve. Once you have a list of competitors, you can use various frameworks and methods to evaluate their strengths and weaknesses through various frameworks and methods.

-SWOT Analysis – SWOT analysis helps you assess the internal and external factors that affect your competitors’ performance. You can easily measure strengths, weaknesses, opportunities, and threats that go into making a business decision or establishing a business strategy.

-Porter’s Five Forces – Porter’s Five Forces helps you analyze the competitive weaknesses and strengths of forces in your industry. These five forces include: –

Competition in the industry

The potential of new entrants into the industry

Power of suppliers

Power of customers

The threat of substitute products

Porter’s five forces model can be applied to understand the level of competition within the industry and enhance a company’s long-term profitability.

-Benchmarking – Benchmarking helps you compare your competitors’ key metrics and indicators, such as their pricing, quality, features, customer service, and marketing strategies. This data-driven approach drives continuous improvement while comparing existing performance against others and adopting improvements that fit their overall approach to continuous improvement and culture.

4. Innovation & Adaptation

Stay innovative by learning from your competitors’ successes and failures. You can use tools like mission and vision statements, annual reports, press releases, etc. to get insights into your competitor’s goals, values, and plans. This can help you in adapting your unique selling proposition, value proposition, target audience, and brand personality to maintain a competitive edge and remain relevant in the dynamic market.

5. Marketing & Positioning Strategies

Discover effective marketing tactics used by competitors and tailor your campaigns accordingly. You can use competitors’ social media presence, website analysis, and keeping an eye on their content and advertisement to examine their online presence. This will help you in creating a unique selling proposition, value proposition, target audience, and brand personality. Learn from their mistakes to avoid pitfalls and refine your positioning strategy.

6. Enhancing Customer Experience

Analyzing competitors’ customer interactions and feedback can inspire improvements in your own customer experience, fostering loyalty and satisfaction. Customer loyalty software solution helps you create possible future situations based on different assumptions and variables. It helps you in identifying and monitoring the current and emerging trends that increase repeat business with competitors’ analysis.

Gain More Loyal Customers with Novus Loyalty

Gaining loyal customers through competitor analysis involves leveraging the insights you gather to refine your strategies and deliver exceptional value. Novus loyalty program for small business highlights your unique strengths and attributes that resonate with your target audience. Emphasize these in your marketing messages to attract customers who value what you uniquely offer. It offers exceptional customer service, personalized experiences, and post-purchase support to build lasting relationships.

Integrate loyalty programs that reward your customers for their repeat business. Analyze your competitors’ loyalty programs and strive to provide better incentives, exclusive perks, and a seamless redemption process with the Novus customer loyalty software solution.


The goal of competitor analysis is to gain more valuable and loyal customers for repeat businesses. By leveraging competitors’ insights, you can build a successful marketing strategy that can enhance your market presence and bring in more loyal customers that value your brand and make repeat purchases. Novus customer loyalty software solution helps you in gaining valuable insights into your market, and customers, and delivers a competitive advantage to increase repeat business with competitors’ analysis.

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